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Ransomware: Extortionist Hackers Borrow Customer-Service Tactics


Ron Burgundy
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Servers for data storage are seen at Advania's Thor Data Center in Hafnarfjordur, IcelandBy Jim Finkle TEWKSBURY, Mass (Reuters) - When hackers set out to extort the town of Tewksbury, Massachusetts with "ransomware," they followed up with an FAQ explaining the attack and easy instructions for online payment. After balking for several days, Tewksbury officials decided that paying the modest ransom of about $600 was better than struggling to unlock its own systems, said police chief Timothy Sheehan. Some players in the booming underworld employ graphic artists, call centers and technical support to streamline payment and data recovery, according to security firms that advise businesses on hacking threats.




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