POLARBEAR Posted September 6, 2010 Share Posted September 6, 2010 I kinda have a problem with the VIP billing, I'm being charged and not getting everything that's promoted. Seeing as I only get 3 of the 9+ things promoted I kinda have a problem being charged for it. I wanted to support HG by purchasing admin but I'm having problems committing to it BECAUSE I"M NOT GETTING WHAT I PAID FOR. So far, none of the admins in game will discuss it with me. And I really want some answers. Thanks guys, Quote Link to comment Share on other sites More sharing options...
JessicaJoy Posted September 6, 2010 Share Posted September 6, 2010 VIP is different than admin. What did you sign up for? HG VIP Supporter? HG Server Admin? HG Premium? Quote Link to comment Share on other sites More sharing options...
Tekbot Posted September 6, 2010 Share Posted September 6, 2010 VIP is very different than admin. It appears you have purchased VIP, yet you hint at having bought admin. Quote Link to comment Share on other sites More sharing options...
POLARBEAR Posted September 6, 2010 Author Share Posted September 6, 2010 umm, no. I paid for supporter, and right on the purchase page it says "TF2 supporter Benefits" Auto balance immunity immunity to the class limiter swapteam round end protection reserved slot colored chat class hats and in-game chat ads disabled Quote Link to comment Share on other sites More sharing options...
POLARBEAR Posted September 6, 2010 Author Share Posted September 6, 2010 right at the bottom of this page https://www.hellsgamers.com/admins/cart.php?gid=1 Quote Link to comment Share on other sites More sharing options...
Clark Posted September 6, 2010 Share Posted September 6, 2010 I will try to get Homer to look into this tonight. You said 3 out of the 9+. What is working and what isn't? Quote Link to comment Share on other sites More sharing options...
POLARBEAR Posted September 6, 2010 Author Share Posted September 6, 2010 The end of round immunity is working the colored chat is working and the immunity to class limit is working Everything else isn't Thanks for the fast response :3 Quote Link to comment Share on other sites More sharing options...
Clark Posted September 6, 2010 Share Posted September 6, 2010 Still haven't heard. Thanks for your patience. Quote Link to comment Share on other sites More sharing options...
Homer Posted September 8, 2010 Share Posted September 8, 2010 Various things stopped working after the big steam update. The VIP image needs to be updated with new features. Hats I believe will never work again because valve removed it, I will check. Other than that the rest should be working again soon. We will be updating a full list of features on the Premium page as well when this is done so everyone knows. Quote Link to comment Share on other sites More sharing options...
POLARBEAR Posted September 15, 2010 Author Share Posted September 15, 2010 Various things stopped working after the big steam update. The VIP image needs to be updated with new features. Hats I believe will never work again because valve removed it, I will check. Other than that the rest should be working again soon. We will be updating a full list of features on the Premium page as well when this is done so everyone knows. Ok, I understand the situation now, but what about the two months of payments i've already been billed, and not getting all the things advertised? Quote Link to comment Share on other sites More sharing options...
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