Lack Of Admins And Actions On !report On Dust2 Server

[Looseball]

So if you check my post history, you'll see that I mentioned coming to this server for the better part of a year, maybe more. Since coming here, I have commented on the various issues with the Dust 2 and Crackhouse CS: GO servers.

 

It took you guys a long time to finally getting around to fixing them, and they appear to be fixed in terms of the BOTS and the lag. But there is another, more important issue that's remained.

 

 

In all my time playing on the Dust 2 and Crackhouse servers, I have never, ever, once seen an admin on. Not only that, but I've used !report to report blatant hackers, and nothing is done. No admin gets summoned, etc. Moreso, I've joined the Teamspeak several times and the admins are always chilling in their own channel which you can't even join.

 

You have a serious problem with hackers on your Dust 2 DM server. Like, really bad. There are several regulars who I've seen hacking repeatedly. I'll give an example, SSJ GOD SwoozY is on regularly, and blatantly hacks. I've been playing the game for 15 years, beta tested it, etc. I used to be an admin, so let's just say that I KNOW how to spot a hacker. Some people aren't able to hide it well, others are really good at it. I am not one of those "He killed me thus he must be hacking" guys. I've pulled off a bunch of sketchy shots myself, as I am sure we all have. But they aren't frequent nor are they consistent. These regulars constantly prefire, aimbot, etc. It happens, yes, but when it happens regularly you look at the guy at least...Then you get to actually see what they're doing. It's blatant to someone who knows what to look for.

 

Spraying the AK and the barrel doesn't even go up? Yeah, that's not legit.

Spraying the AK at someone's feet and consistently it is a headshot? Yeah, maybe once in a while that'll happen, that's the AK. But the key is the consistent basis of it.

 

Yet, after tons of !report's, nothing is ever done. You can't summon an admin, and you can't even go on TS to report someone. Do you guys simply not give a shit as long as someone donates to you? I don't get it.

 

Like I said, I've been coming on these servers for a while, and never once have I seen an admin or the !report function be of any use. Can we get someone who is a regular to be an admin or something? I don't understand why you let this go on. You can't say you care, or regulars that blatantly hack and that I've used many times to !report would be AT THE VERY LEAST investigated. Yet, again in over a year, nothing.

 

I don't think you can defend having a server where in over 1 year, there has not been an admin on ONCE.

Edited November 18, 2015 by Looseball

[FoxHound]

An admin is simply someone with 15 bucks to spare. There are currently no DM moderators and only so many staff who are always busy. If you spectate a cheater and record a demo you can fill out and submit a ban report in the bans section, anyone can do this its just a slower process than an admin/mod/staff.

[Looseball]

So basically you're saying that aside from demoing a hacker and waiting for a potential reply only, us regulars have to deal with the constant mic spammers, other cheaters, etc?

 

UNLESS we pay you 15 bucks and then you get admin priviliges?

 

That's awesome, thanks for proving my theory about you guys caring more about donation $$$ than the servers themselves.

 

No offense guys, but that is NOT how you run a community. You're supposed to have admins available, maybe not 24/7, but at least available. And saying that there's a lack of them, or that life gets in the way, etc is a huge cop out considering the fact that, like I said (which was ignored), THERE ARE ADMINS ON TEAMSPEAK, BUT THEY ARE IN THEIR OWN CHANNEL A REGULAR USER CAN'T JOIN, JUST HANGING OUT. So you can't even page an admin. You can't do nothing but submit a !report and HOPE that something gets done...And not immediately or relatively soon..Also...Only Maybe...If you give us 15 dollars.

 

That's just not right.

 

I'm not going to waste my time spectating someone and recording a demo hoping it'll catch them cheating when I know they are. Nor will I constantly mute people. WHen you join the damn server it has a disclaimer saying the server rules...Why even have that? It's not enforced. I shouldn't have to waste my time doing that always. I get if an admin isn't around then yeah, that's the process you should go through...But it shouldn't be the ONLY available option.

 

If you're going to have a server, you should have admins. Or one available. Bottom line. There is no excuse around that or reason to explain why you do not. It's completely stupid and NOT how you run a community or a server. And to top it all off, you have the audacity to ask for money?

 

Hackers.

Mic Spammers.

People fucking around.

 

But...GIve us 15 bucks and we'll see what we can do. That's seriously your response?

Edited November 18, 2015 by Looseball

[Aerith]

The 15 bucks for admin is completely optional. They didn't ask you for money. If you do not want to get it you do not have to. For Teamspeak, all you have to do is poke someone in the helpdesk about the problem and if you go to the HeLLsGamers Steam page, staff members are in the chat room there to answer any problem. Saying that life gets in the way or whatever is not a cop out, you don't know them, some of these players have different schedules then you with work or school or whatever else they are doing.

[blue :D]

You're deciphering the wrong message...

 

We're not saying pay us $15 so we can do something, it is if you would like to donate $15, we'll show the appreciation by giving you admin for a month, and then you can take matters into your own hands.

 

And for teamspeak, I don't know how often you've really been in there, but if you're complaining about admins being in their own channel just chilling, yeah.. you're right.. we are

But you might be seeing this

https://gyazo.com/59...b582194ce63a351

 

Not once have I received a poke from someone saying they needed help in a DM server (ok I lied, I got one but it was for CSS), but if I did, you would expect a pretty fast response from me.

As for !report, people have lives too and we can't continuously monitor our report system as you probably know, real life takes precedence.

 

With that being said, feel free to add me http://steamcommunit...61198044369492/ and if there's ever an issue, just hit me up with a message and I'll do what I can to help

[FoxHound]

So basically you're saying that aside from demoing a hacker and waiting for a potential reply only,

It takes 3 hours at most for a response, 99.9% of the time. The result is a PERMANENT ban IF they are cheating. Everything else in your twisted childish response has been answered by the others.

Edited November 18, 2015 by FoxHound

[Comic King]

[quote name=blue ' timestamp='1447872150' post='669311]

You're deciphering the wrong message...

We're not saying pay us $15 so we can do something, it is if you would like to donate $15, we'll show the appreciation by giving you admin for a month, and then you can take matters into your own hands.

And for teamspeak, I don't know how often you've really been in there, but if you're complaining about admins being in their own channel just chilling, yeah.. you're right.. we are

But you might be seeing this

https://gyazo.com/59...b582194ce63a351

Not once have I received a poke from someone saying they needed help in a DM server (ok I lied, I got one but it was for CSS), but if I did, you would expect a pretty fast response from me.

As for !report, people have lives too and we can't continuously monitor our report system as you probably know, real life takes precedence.

With that being said, feel free to add me http://steamcommunit...61198044369492/ and if there's ever an issue, just hit me up with a message and I'll do what I can to help

Have to agree, I rarely ever see an admin or staff in a private/full channel. I also rarely see the empty helpdesk channel.

I think HG has its own fair dose of both US and EU admins, so you could reach for help at almost any time being.

If you see a hacker, record a demo or turn on fraps, only a few clicks.

[Sirius]

So basically you're saying that aside from demoing a hacker and waiting for a potential reply only, us regulars have to deal with the constant mic spammers, other cheaters, etc?

 

This isn't a pay to play environment. You play here for free, for servers that our members and leadership donate to in order to keep running. While I understand that hackers and spammers are frustrating, there are many options available to you.

1. Record a demo and post it to hellsgamers.com/hgbans
   
2. Go in to our Teamspeak server, locate the Helpdesk and poke or chat with one of the admins there
   
3. Purchase admin and handle the issue yourself.
   

 

No offense guys, but that is NOT how you run a community. You're supposed to have admins available, maybe not 24/7, but at least available. And saying that there's a lack of them, or that life gets in the way, etc is a huge cop out considering the fact that, like I said (which was ignored), THERE ARE ADMINS ON TEAMSPEAK, BUT THEY ARE IN THEIR OWN CHANNEL A REGULAR USER CAN'T JOIN, JUST HANGING OUT. So you can't even page an admin. You can't do nothing but submit a !report and HOPE that something gets done...And not immediately or relatively soon..Also...Only Maybe...If you give us 15 dollars.

 

Again, this is a volunteer based community. There is no expectation of someone being available to you whenever you want. Our admins, moderators and staff all volunteer their time and money to help keep the community clean from people who are hacking/cheating/exploiting. They are not available 24x7x365 and again, there's no expectation of that type of coverage or service from HellsGamers.

 

I've personally been in the Teamspeak helpdesk since 9:45 a.m. EST and haven't heard a peep from you. Again, you have options, I've detailed them above.

 

I'm not going to waste my time spectating someone and recording a demo hoping it'll catch them cheating when I know they are. Nor will I constantly mute people. WHen you join the damn server it has a disclaimer saying the server rules...Why even have that? It's not enforced. I shouldn't have to waste my time doing that always. I get if an admin isn't around then yeah, that's the process you should go through...But it shouldn't be the ONLY available option.

 

You have other options besides recording a demo. If that's too much of an inconvenience for you then choose one of the other options. If those options don't meet your need, we may not be the right community for you.

 

Sirius

[CallMeEpic]

Or just gimme free admin and [M] tag i will be on the DM server 24/7

[DeathShot]

Or just gimme free admin and [M] tag i will be on the DM server 24/7

 

Because you do so well when you have admin.

[Icon]

You have made 2 reports as far as I can tell, and just because no one got banned doesn't mean no one looked into it. The report system is there for you to try to get a hold of someone who us available, expecting someone to be available all the time is fucking stupid (pardon my Spanish). If you would have taken a minute and recorded a demo, then posted on hgbans then something would probably have been done. If you are too lazy to do something as simple as that then don't come on here and start some bullshit topics.

 

Edit: If you don't know how to record demos, add me on steam and I'll show you

[Old Bill]

Or just gimme free admin and [M] tag i will be on the DM server 24/7

 

you wish m8.

[alexace]

i do agree with icon admins that pay the 15 dont always go into DM there are more servers then just the DM server i just returned in the next couple of days ill be a gold member again and ill look into the DM server normaly when im on CS:GO im normaly chilling in the jail server and its like the staff said if theres a problem go spectate record the demo and post it on the ban request either someone will do something or its possible someone will go look into it.

 

we do have alot of staff thats what the teamspeaks for its like blue said theres normaly staff on the teamspeak and we have a help desk for a reason to help people when they need it wrather it be a server problem a ban problem or a teamspeak problem or just a pure someone wants to join HG our staff members are busy and can only spread them selfs so thin to be able to handle so many problems.

 

our staff for CS:GO see everything that goes on the ban reports atleast one of them do sometimes the council sees it first as well it just depends who has the minute to look at it and see if its worth the ban or if its just someone jumping the gun on something. if you look on the forums you can find a list of our servers im sure if you look in some of them you might find a staff member i do know our teamspeak info for HG is posted on the forums that would be the fastest way to get someone is by teamspeak.